Refund policy

Thank you for choosing Dirt Dreams for your online shopping experience. Our Return Policy is designed to ensure a straightforward and transparent process. Please carefully read the following information:

1. Returns and Exchanges:

  • Dirt Dreams accepts returns or exchanges only in the case of damaged or defective products. We do not accept returns for any other reason, including but not limited to change of mind, dislike of the product, or ordering the wrong size.

2. Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective product, please contact our Customer Service team at the Contact page. Provide detailed information about the issue and include supporting photographs if possible.

3. Sizing Guide:

  • It is the customer's responsibility to consult our sizing guide before making a purchase. Please carefully review the sizing information provided on our website to ensure that the product will fit correctly. If you have any questions or need assistance, our Customer Service team is available to help.

4. Return Authorization:

  • For damaged or defective items, our Customer Service team will provide you with instructions for returning the product. Do not return any items without obtaining authorization.

5. Refund or Replacement:

  • Once we receive and inspect the returned item, we will process a refund or send a replacement, as applicable. Refunds will be issued to the original payment method.

6. Non-Returnable Items:

  • All items, except those damaged or defective, are non-returnable. Please ensure that you are satisfied with your purchase before completing your order.

7. Cancellation Policy:

  • Due to our non-return policy, we are unable to process cancellations once an order has been placed. Please double-check your order before confirming your purchase.

8. Changes to Return Policy:

  • Dirt Dreams reserves the right to update or modify this Return Policy at any time. Please check this page periodically for changes.

By making a purchase on the Dirt Dreams website, you agree to the terms outlined in this Return Policy.

If you have any questions or concerns regarding our return policy, please contact our Customer Service team at info@dirt-dreams.com

Thank you for choosing Dirt Dreams for your shopping needs!